Returns & Exchanges
At Pott'd EU, we want you to be completely satisfied with your creative experience. If you are not happy with your purchase, you can return your unused items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a unique return authorization code and the correct return address.
Prepare the Package
Securely pack your unused pottery kits or accessories in their original packaging, ensuring all tools and clay are included and well-protected for transit.
Ship the Items
Affix the return label to your package and drop it off at your nearest authorized courier point; we recommend using a tracked service to ensure safe arrival at our warehouse.
Receive Your Refund
Once our team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing